FAQs
Welcome to the Printigoz FAQs page. Below are answers to the questions our customers ask most often about our decorative ceramic tiles, ordering, shipping, returns, and customer support.
About Our Products
What products does Printigoz sell?
Printigoz specializes in decorative ceramic tiles for interior wall decoration. Every design is sold as a matching set of two tiles. Materials, dimensions, and included items are listed individually on each product page.
What are the tiles made of?
Our decorative tiles are made from high-quality white ceramic with a full-colour, full-bleed printed design and a glossy finish. Each tile is approximately 0.19 inches (5 mm) thick and weighs about 8.5 oz per tile, or approximately 17 oz per set of two.
What sizes are available?
Our decorative tiles are offered in two sizes:
- 4.25" x 4.25" (10.79 cm x 10.79 cm)
- 6" x 6" (15.24 cm x 15.24 cm)
Available sizes and pricing for each design are shown on the individual product page.
Are the tiles sold individually or as a set?
All Printigoz tiles are sold as a set of two matching tiles with the same design. The quantity included is stated in the product title and in the Product Details section of every product page. We do not currently sell single tiles.
Where can I use these tiles?
Our decorative tiles are intended for indoor wall decoration and accent use, including:
- Kitchen and bathroom backsplashes
- Utility rooms and cubby spaces
- En suite and guest bathrooms
- Mantel and shelf displays
- Dining areas and decorative accents
Can the tiles be used on floors or outdoors?
No. Our decorative tiles are not intended for flooring and are not suitable for outdoor use. Prolonged exposure to strong direct sunlight may cause colours to fade over time.
Are the tiles water-resistant?
Yes. The glossy printed surface is water-resistant and can be wiped clean, which makes the tiles suitable for use in kitchens and bathrooms. We recommend avoiding harsh or abrasive cleaners, as regular use of these may damage the printed surface.
How do I install the tiles?
Our tiles can be installed using standard tile adhesive or mounted with adhesive strips suitable for ceramic, depending on the surface and whether you want a permanent or removable installation. Installation materials are not included. We recommend consulting a qualified installer for permanent backsplash installations.
Will the colours match the photos exactly?
We photograph our products carefully, but minor variation in colour, tone, and finish can occur because of screen settings, lighting, and normal differences between production batches. These normal variations do not indicate a defect.
Orders and Shipping
How long does order processing take?
Orders are normally processed within 2–3 business days, Monday through Friday. Orders placed after our 5:00 PM Eastern Time cut-off will begin processing on the next business day.
What is the estimated delivery time?
Handling time: 2–3 business days (Monday–Friday)
Transit time: 5–7 business days (Monday–Friday)
Estimated total delivery time: 7–10 business days
Delivery times are estimates. Severe weather, carrier delays, public holidays, and high-volume periods may affect actual delivery.
Do you offer free shipping?
Yes. We offer free standard shipping to eligible addresses within the United States.
Do you ship internationally?
Printigoz currently ships only to eligible addresses within the United States. We do not offer international shipping at this time.
How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. Carrier updates may take some time to appear after a shipping label is created.
Will my items arrive together?
Items purchased in a single order are normally shipped together when possible. In some cases products may ship separately because of package size or fulfilment availability. You will not be charged an additional mandatory shipping fee if an order is split into multiple packages.
Returns and Refunds
Can I return or exchange an item?
Yes. We accept returns and exchanges for both defective and non-defective products, including change-of-mind returns.
Return period: 30 calendar days after confirmed delivery
Condition: New, unused, and in original packaging
Sets: Both tiles from a set must be returned together
Return method: By mail
Restocking fee: None
Complete conditions are available on our Return & Refund Policy page.
Who pays for return shipping?
For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For products that arrive damaged, defective, or incorrect, Printigoz covers authorised return shipping costs.
How do I start a return?
Contact our support team at support@printigoz.com with your order number and a brief description of the issue. Our team will confirm eligibility and provide return instructions, including the return address. Please wait for these instructions before mailing anything back.
How long do refunds take?
Approved refunds are normally processed within 5 business days after we receive and inspect the returned product. Refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the funds to your account.
What if my tile arrives broken?
Ceramic items are packaged carefully, but damage can occasionally occur in transit. If your order arrives damaged, please email support@printigoz.com as soon as possible with your order number and clear photographs of the item and its packaging. Please keep the original packaging until we have reviewed your request. We will arrange a replacement or refund. If only one tile in a set is damaged, we will replace that tile at no cost.
Payment and Security
What payment methods do you accept?
Printigoz accepts the payment methods displayed at checkout, which may include:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal
Available options may vary depending on your device, location, browser, and checkout configuration.
Is my personal information secure?
Our website uses HTTPS and SSL encryption, and payments are processed through established third-party payment providers. Printigoz does not store complete payment-card numbers on its own servers. We do not sell or rent customer personal information. Full details are available on our Privacy Policy page.
Contact
Where is Printigoz located?
Printigoz
1194 Dygert Ct
Clarksville, Tennessee 37042
United States
We serve customers across the United States through our online store at printigoz.com.
What are your customer support hours?
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time
Saturday: 10:00 AM – 3:00 PM Eastern Time
Sunday: Closed
Messages received outside these hours are reviewed during the next available business period.
How do I contact Printigoz?
Email: support@printigoz.com
We normally respond to customer-support inquiries within 1–2 business days. When contacting us about an order, please include your full name, order number, and the email address used for the purchase.