Return & Refund Policy

At Printigoz, customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returning or exchanging products purchased through printigoz.com, how to request a return, responsibility for return shipping costs, and how approved refunds are processed.

1. Return Eligibility

We accept eligible returns for both defective and non-defective products, including returns requested because the customer has changed their mind, under the following conditions:

  • Return period: A return request must be submitted within 30 calendar days after confirmed delivery.
  • Product condition: The product must be new, unused, unwashed, unaltered, and returned with its original packaging, accessories, components, and labels, when applicable.
  • Proof of purchase: A valid Printigoz order number or other proof of purchase is required.
  • Exchanges: Exchanges are accepted for eligible products that remain in new and unused condition, subject to replacement-product availability.

Products that do not meet these requirements may not be eligible for return, exchange, or refund.

2. How to Initiate a Return or Exchange

To request a return or exchange:

  • Contact our support team at support@printigoz.com
  • Provide your order number
  • Identify the product you wish to return or exchange
  • Provide a brief explanation of the reason for the request
  • Include photographs when the product is damaged, defective, or incorrect
  • Follow the return instructions provided by our customer support team

Please do not send a product back before receiving return instructions from Printigoz. Unauthorized returns or products sent to an incorrect address may be delayed and may not be eligible for reimbursement of shipping costs.

3. Return Method and Shipping Costs

Eligible returns must be sent by mail to the return address provided by our customer support team.

  • Change-of-mind or non-defective returns: The customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect products: Printigoz will cover authorized return shipping costs using a prepaid return label or another return method agreed upon by our support team.
  • Restocking fee: Printigoz does not charge a restocking fee for eligible returns.

Original shipping charges are non-refundable when a paid or optional delivery method was selected, unless the return is caused by a damaged, defective, or incorrect product. Standard shipping to eligible U.S. addresses is free.

We recommend using a trackable shipping service for customer-paid returns. Printigoz is not responsible for return packages lost before delivery to the authorized return location.

4. Refund Processing

After we receive the returned product, we will inspect it to confirm that it meets the return requirements.

  • Approved refunds are normally processed within 5 business days after receipt and inspection
  • Refunds are issued to the original payment method
  • Customers will receive confirmation after the refund has been submitted

After Printigoz issues a refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the account. This additional processing time is controlled by the payment provider.

If a returned product does not meet the eligibility requirements, we will contact the customer with available information before determining the next step.

5. Exchanges

To request an exchange:

  • Contact support@printigoz.com to confirm that the requested replacement is available
  • Return the original product according to the instructions provided
  • Ensure the original product remains new, unused, and in its original condition
  • Include all applicable packaging, accessories, labels, and components

Approved replacement products will normally be sent after the original product has been received and inspected.

If the requested replacement is unavailable, the customer may choose another available eligible product or receive a refund to the original payment method.

Additional charges or refunds may apply when the replacement product has a different price. Any difference will be disclosed before the exchange is completed.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible at support@printigoz.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label, when applicable

Our support team will review the information and provide the appropriate return, replacement, or refund instructions. Printigoz will cover authorized return shipping costs for products confirmed to be damaged, defective, or incorrect.

Please do not discard the product or original packaging until our support team has reviewed the request and provided instructions.

7. Non-Returnable Items

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Products that have been used, washed, altered, installed, or modified
  • Products damaged after delivery through misuse, improper care, improper installation, or accidental damage
  • Products missing original components, accessories, or packaging when those items are required to verify condition
  • Products returned after the applicable 30-day return period
  • Products sent back without authorization or to an address not provided by our support team

Any product specifically marked as final sale or non-returnable will be clearly identified before purchase. This does not limit rights that cannot legally be excluded.

8. Customer Support

For questions or assistance with returns, exchanges, damaged products, or refunds, please contact our customer support team:

Email: support@printigoz.com

Address:
Printigoz
1194 Dygert Ct
Clarksville, Tennessee 37042
United States

Please contact us before mailing a return so that our support team can confirm eligibility and provide the correct return instructions.

Support Hours
Monday to Friday: 9:00 AM–6:00 PM Eastern Time
Saturday: 10:00 AM–3:00 PM Eastern Time
Sunday: Closed

We normally respond to customer-support inquiries within 1–2 business days.

9. Summary of Our Return Terms

  • 30-day return period for eligible products
  • Returns accepted for both defective and non-defective products
  • Exchanges available for eligible new and unused products
  • Authorized return shipping covered for damaged, defective, or incorrect products
  • No restocking fees for eligible returns
  • Approved refunds normally processed within 5 business days
  • Customer support available throughout the return process

At Printigoz, we aim to provide clear return conditions, transparent refund procedures, and accessible support for products purchased through our online store.