Privacy Policy

Welcome to Printigoz. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit printigoz.com, purchase products, contact customer support, or otherwise interact with our online store.

Please review this Privacy Policy carefully. Your privacy rights and choices may vary depending on your location and applicable law.

1. About Printigoz

Printigoz is an independent U.S.-based online retailer specializing in decorative ceramic tiles for interior wall decoration. Every design is sold as a matching set of two glossy white ceramic tiles, available in 4.25-inch and 6-inch sizes.

We are committed to handling personal information responsibly and providing clear information about our privacy practices.

2. Information We Collect

We may collect personal information directly from customers, automatically through the website, or from service providers involved in operating our store.

A. Information You Provide

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Account information, when applicable
  • Customer-support messages
  • Return, refund, or exchange information
  • Product reviews or other content submitted to us

Payment information is processed through secure third-party payment providers. Printigoz does not directly store complete payment-card numbers on its own servers.

B. Information Collected Automatically

When you visit or interact with our website, we or our service providers may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location
  • Pages viewed
  • Products viewed
  • Links or buttons selected
  • Referring website or URL
  • Date and time of visits
  • Shopping-cart and checkout activity
  • Cookie and similar technology identifiers

C. Information From Service Providers

We may receive limited information from Shopify, payment providers, shipping carriers, analytics providers, fraud-prevention services, advertising platforms, and other service providers used to operate our store.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Confirm payments and transactions
  • Arrange shipping and provide tracking information
  • Communicate about orders, returns, exchanges, or refunds
  • Respond to customer questions and support requests
  • Maintain and improve our website and services
  • Personalize the shopping experience
  • Detect and prevent fraud, misuse, and security incidents
  • Maintain business, accounting, and transaction records
  • Send marketing messages when permitted or when consent is provided
  • Measure website traffic and advertising performance
  • Enforce our policies and terms
  • Comply with legal, tax, regulatory, or law-enforcement requirements

We will use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

4. Payment Processing and Data Security

Payments are processed through third-party payment providers and the payment methods displayed during checkout, which may include:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

Available payment options may vary depending on the customer's device, location, browser, and checkout configuration.

Printigoz does not directly store customers' complete payment-card numbers on its own servers. Payment information is transmitted to the applicable payment provider for authorization and processing.

5. Cookies and Tracking Technologies

Printigoz and its service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Maintain shopping-cart and checkout sessions
  • Understand how visitors use the website
  • Measure website traffic and performance
  • Prevent fraud and improve security
  • Support marketing and advertising activities
  • Measure the effectiveness of advertisements

Where required, customers may be given choices regarding non-essential cookies and targeted advertising through our cookie banner or privacy-preference tools.

Browser settings may also allow customers to block or delete certain cookies. Disabling necessary cookies may affect website or checkout functionality.

6. Sharing of Information

Printigoz does not sell or rent personal information for money.

We may disclose limited personal information when reasonably necessary to operate our business, including to:

Service Providers

Service providers may include:

  • Shopify and website-hosting providers
  • Payment processors and financial service providers
  • Shipping carriers and fulfillment partners
  • Order-tracking providers
  • Customer-support providers
  • Fraud-prevention and security services
  • Analytics providers
  • Email and marketing service providers
  • Advertising platforms, when applicable
  • Professional advisers such as accountants, insurers, or legal advisers

These parties receive only the information reasonably necessary to perform their services or comply with their legal obligations.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law, legal process, or government requests
  • Protect the rights, safety, or property of Printigoz, our customers, or others
  • Detect, investigate, or prevent fraud, security incidents, or illegal activity
  • Enforce our policies and agreements

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable law.

Certain analytics or advertising activities may be considered "sharing," "targeted advertising," or a "sale" under some privacy laws, even when no money is exchanged. Where applicable, customers may use the available privacy-preference or opt-out tools.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and document transactions
  • Fulfill orders and provide customer support
  • Manage returns, exchanges, refunds, or disputes
  • Maintain accounting, tax, and business records
  • Prevent fraud and security incidents
  • Comply with applicable legal obligations
  • Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Opt out of marketing emails
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of personal information
  • Opt out of certain targeted advertising, sharing, or sales as defined by applicable law
  • Appeal a decision concerning a privacy request, where applicable

To submit a privacy request, contact support@printigoz.com.

We may need to verify your identity before completing a request. We will not discriminate against customers for exercising applicable privacy rights.

Marketing emails may also be stopped by selecting the unsubscribe link included in the message. Customers may continue to receive non-promotional communications relating to orders, transactions, customer support, or legal notices.

9. Data Protection and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS and SSL encryption to protect information during transmission. Payment transactions are processed through third-party payment providers that maintain their own security and compliance procedures.

However, no website, transmission method, storage system, or online service can guarantee absolute security. Customers should protect their account credentials and contact us if they believe their information or account has been compromised.

10. Third-Party Links and Services

Our website may contain links to websites, applications, or services operated by third parties.

Printigoz does not control the privacy, security, or content practices of independent third parties. Information provided directly to another website or service is governed by that party's own privacy policy and terms.

We encourage customers to review the privacy practices of third-party services before providing personal information.

11. Children's Privacy

Printigoz is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information to Printigoz may contact us at support@printigoz.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, legal obligations, or privacy requirements.

When changes are made, the revised policy will be posted on this page with an updated effective or revision date.

Material changes will apply from the date stated in the updated policy and will not retroactively reduce customer rights where prohibited by applicable law.

13. Contact Us

For questions about this Privacy Policy, our privacy practices, or a personal-information request, please contact us:

Printigoz

Email: support@printigoz.com

Address:
Printigoz
1194 Dygert Ct
Clarksville, Tennessee 37042
United States

Customer Support Hours
Monday to Friday: 9:00 AM–6:00 PM Eastern Time
Saturday: 10:00 AM–3:00 PM Eastern Time
Sunday: Closed

We normally respond to customer-support inquiries within 1–2 business days. Privacy requests may require additional time depending on the nature of the request and applicable law.

14. Privacy Preferences and Acknowledgment

By using printigoz.com, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required for specific processing activities, such as certain marketing communications or non-essential cookies, Printigoz will request consent or provide applicable privacy choices separately.

Customers may update available cookie and privacy preferences through the privacy controls displayed on our website or by contacting support@printigoz.com.